Matkalykova ZhenishgulCertified Salesforce AdministratorAutomation & AI Solutions Specialist
5+ years of experience delivering scalable Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Flow Automation, and Agentforce AI.
01 — About
Building scalable Salesforce platforms that recruiters and teams actually love.
I'm a Certified Salesforce Administrator focused on configuration-first solutions, secure platform design, and AI-assisted automation with Agentforce, Einstein Copilot and Prompt Builder.
Security & Compliance
Profiles, permission sets, sharing rules, audit-ready.
Automation
Flows, approvals, validation rules, scheduled jobs.
AI Solutions
Agentforce agents, Einstein Copilot, Prompt Builder.
Reporting
Dashboards & metrics that drive real decisions.
02 — Skills
The toolkit behind every scalable Salesforce org.
Salesforce Platform
- Salesforce Administration
- Sales Cloud
- Service Cloud
- Experience Cloud
- Agentforce
- Einstein Copilot
- Prompt Builder
Automation
- Salesforce Flow
- Validation Rules
- Approval Processes
- Business Process Automation
DevOps
- Salesforce DevOps Center
- SFDX CLI
- GitHub Actions
- CI/CD
Data Management
- Data Loader
- Dataloader.io
- Reporting & Dashboards
03 — Featured Projects
Shipped work — from security to AI agents.
Salesforce Security & Access Management
Inconsistent access controls created compliance risk across departments.
Implemented profiles, permission sets, role hierarchy, and sharing rules with a least-privilege model.
100% audit pass rate · reduced over-permissioned users by 78%.
Flow Automation Optimization
Sales reps spent hours on manual approvals and record updates.
Built record-triggered flows, scheduled flows, and multi-step approval automations end-to-end.
Cut process cycle time by 40% · saved ~120 hours / month.
Agentforce AI Assistant
Support team was overloaded with repetitive case triage.
Created AI agents, prompt templates, and Agent Actions powered by Einstein Copilot and Prompt Builder.
First-response time down 55% · CSAT up 12 points.
Large-Scale Data Migration
Legacy CRM data was duplicated and inconsistent across systems.
Designed and executed migration using Data Loader and Import Wizard with validation & dedupe rules.
Migrated 250k+ records · 99.9% data integrity · clean reporting.
04 — Certifications
Credentials & recognition.
Salesforce Certified Administrator
Trailhead Ranger Status
Agentblazer Champion
Responsive Web Design
05 — Experience
Career timeline.
Jan 2024 — Present
Salesforce Administrator
Getforce
- User management, security, profiles, permission sets, and sharing rules.
- Flow automation across Sales, Service & Experience Cloud.
- Agentforce implementation: AI agents, Agent Actions, Prompt Builder, Einstein Copilot.
- Metadata-driven, configuration-first solutions with active production support.
Oct 2020 — Dec 2023
Salesforce Administrator
RentersNation LLC · Maryland (Remote)
- Salesforce customization, automation, reporting, and dashboards.
- Large-scale data migration with Data Loader; 250k+ records handled.
- Built custom application for real estate operations with automated reminders.
- Daily user support, release management, and Sandbox-to-Prod deployments.
06 — Testimonials
What teams say.
"Zhenishgul rebuilt our approval flows in two sprints. The whole team noticed the difference the next Monday."
"Calm, precise, and deeply technical. Our Agentforce rollout would not have launched on time without her."
"She turned a messy legacy migration into a clean, reportable dataset — without a single downtime window."
07 — Contact
Let's build your next Salesforce solution.
Open to roles, contracts, and collaborations involving Sales, Service, Experience Cloud, and Agentforce.